What is your return policy?
We have a 7-days return policy for instock jewelry, not including discounted purchases.
All items that are custom-engraved, customized, made-to-order, pre-ordered or bought on discount are not eligible for a return at any time and are final sale.
The Ring Sizer Kit is non-returnable and non-refundable.
To be eligible, the item must be:
- Unworn, in its original condition
- Have no signs of wear or damage
- In its original packaging.
The return window begins from the day your jewelry was delivered to your doorstep, do contact us within the first 7 days. Your original shipping fee is non-refundable and will be deducted from the refundable amount.
Should the returned item not meet the above return guidelines, Holly Gray has the right to deny a return and have the item re-shipped to customers.
Can I do an exchange?
We can do an exchange of sizes, subject to availbility. The window for size exchange is 7 days, starting from the day your jewelry was delivered to your doorstep. There will be an additional S$7.20 delivery cost incurred in the to-and-fro of the exchange.
For an exchange of styles, please process for a return, subject to our T&Cs for returns.
Any shipping fee incurred for exchanges or returns is non-refundable and will be deducted from the refundable amount.
I changed my mind, can I cancel my order?
We accept cancellations of instock pieces within 8 hours.
Rush orders cannot be cancelled, as they have been dispatched as quickly as possible at your request.
All items that are custom-engraved, customized, made-to-order or pre-ordered are not eligible for cancellation, or return, at any time and are final sale.
I changed my mind, can I refuse my shipment?
If you choose to refuse the delivery of your order, either to avoid duties /taxes or if you changed your mind, do note that the original shipping fee is non-refundable. Best is you inform us about your order cancellation within 12 hours to avoid the delivery cost.
Any duty or tax incurred by us on receipt of the order will also be deducted from the amount refunded to you.
All items that are custom-engraved, customized or made-to-order are not eligible for cancellation, or return, at any time and are final sale. If you choose to refuse this delivery, we cannot refund you and can only arrange for a redelivery at your cost.
How do I start an online return?
To start a return, you can contact us at email@example.com with your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.