Where do you ship to?
We are only able to fulfill orders in Singapore at our check-out page at the moment.
For international orders, please contact us directly with your postal code for a shipping quote.
What is the shipping fee and delivery time?
Our local standard delivery (tracked) is a flat fee of S$3.80, it takes 2-3 working days. Free for orders above S$150.
You may also opt for S$15 same-day delivery for rushed orders. Cut-off time is 6PM and subject to public holidays.
We are unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.
Will I be charged duties and taxes?
Not for orders within Singapore.
For orders outside of Singapore, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Holly Gray does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Can I self-collect in Singapore?
Yes you may pick up your order at our private studio located within Paya Lebar MRT Circle Line (Exit B). Do drop us an email to arrange.
How will my order be packed?
Your order will arrive in a gift-ready Holly Gray box. Within the box stores your jewelry, packed in a delicate microfiber Holly Gray pouch.
Do contact us with your order number, if you require an additional gift box (fees apply). If it is not communicated, orders with multiple jewelry pieces will be packed into 1 gift-box, separated in minimal pouches.